05 April 2019
Contents
  • 1 New generation retail software
  • 2 Regional and modern
  • 3 One for all, all for one
  • 4 Preparations from Heilbronn to Hamburg
  • 5 Automated support
  • 6 Connecting new technologies 
  • 7 About INTERSPORT Teichmann

New generation retail software

Finn Teichmann is a certified sports scientist and an enthusiastic handball player. Following a sport’s injury he gave up on his goal to become sports lecturer. He continued his love of sport and team spirit with two sports shops and as a member of the INTERSPORT Group. So the former team player was also there for the sports retailers association as a pilot customer for a new technology it was offering to its members. What does it look like shortly after the software has been rolled out on site?

A bascule bridge over the Schlei leads to the small harbour of Kappeln in Schleswig-Holstein. Brick-red houses, behind the pedestrian area. Hats and windbreakers hang in front of mirror-like windows of a well-kept old white building on Poststraße 14. A red and blue company sign identifies the shop as a sports shop for the INTERSPORT Group. Finn Teichmann, tall, full beard, hooded jacket and woollen hat, greets us. “I am the second generation to run the sports company,” he says. “In 2013, I took over this business and a branch in Eckernförde from my father.”

Regional and modern

The 300 square meters of retail space are inviting. At a glance: clearly arranged, popular quality brands covering different sports. Typical for INTERSPORT. Discreet but original, Finn Teichmann has integrated some local colour. “When developing the store concept, I went to the INTERSPORT recommendations. At the same time, I want to stay regional. All pictures in the store are pictures from the region, and wind roses are used as an element on the walls.

A salesperson stands behind the new digital POS. On the screen is the last payment. ‘INTERSPORT INTERSYS 8.0’ is at the bottom of the line. At the top right is the logo ‘Futura4POS’. Here, at Finn Teichmann, a brand new software for the sports trade is being used for the first time at the POS and in the back office. It is the result of a collaboration. The businessman from Kappel is the first to replace the 30-year-old system INTERSYS 5.0 with the new ERP system with POS. After an introductory training session, the sales team are now doing ‘training on the job’. Teichmann: “The colleagues are getting along well at the POS.”

One for all, all for one

“Your sports socks are ready to pick up.” The salesperson calls a customer. It is winter and much quieter in the shop than between April and September, when the tourists provide the turnover. A student intern is there today. On a table is a flyer for a local Lions Club event. Teichmann is active there as president. Social responsibility is an important topic for the businessman. “When I took over the business - and responsibility for 14 employees - it touched me a lot. I didn’t manage to sleep for quite a few nights at the time.” Was the businessman aware that he would be dealing with technology in commerce? “At the time, we were among the first to get INTERSYS. INTERSYS 5.0 had everything you needed. But inventory management is no longer viable today. That's why I wanted to be there when a pilot project is started. We're a cooperative at INTERSPORT, so you can’t just wait for others to do something.”

Preparations from Heilbronn to Hamburg

Before the new technology was introduced to INTERSPORT Teichmann, a large project team had already planned, developed and tested the new ERP system for one and a half years. INTERSPORT met regularly with their partner Siller IT Service from Heilbronn and salespeople from Prof. Becker GmbH from Altenberge met with the project managers and developers of Futura in Hamburg for the concept workshop. It was necessary to completely replace INTERSPORT’s previous software, INTERSYS 5.0. The new solution could be used for around 1,000 branches throughout Germany. The team achieved one project milestone after another.

Even before the go-live at the start of November 2018 in Kappeln, the software in Hamburg was put through its paces in a test camp over three weeks by everyone involved. The result was a completely error-corrected version, ready for use at INTERSPORT Teichmann. So this has also given a positive impression following conversion to the new system. “I am very satisfied,” said Teichmann. “From Monday to Thursday everything was implemented with good technical support. The branches were staffed as usual, and until the tills were up and running, you didn’t notice anything of the system migration down on the ground.”

Even before the go-live at the start of November 2018 in Kappeln, the software in Hamburg was put through its paces in a test camp over three weeks by everyone involved. The result was a completely error-corrected version, ready for use at INTERSPORT Teichmann. So this has also given a positive impression following conversion to the new system. “I am very satisfied,” said Teichmann. “From Monday to Thursday everything was implemented with good technical support. The branches were staffed as usual, and until the tills were up and running, you didn’t notice anything of the system migration down on the ground.”

Automated support

The server with the actual system is not in Kappeln, but in the INTERSPORT headquarters in Heilbronn. This hosted service is also a first for INTERSPORT and its range on offer. However, Teichmann has his workstations in a room above the shop.

Below, at the back of the store, where the imprints for team and popular T-shirts are prepared for flocking on a plotter, there is still a calculator. It is used alternately for the online plotter software and to call up the interface of the new inventory management system and to enter a new goods in. Teichmann: “Colleagues find the day-to-day business of goods in really nice and simple. One push of a button and the label comes out of the printer.”

The inventory management department manages 35,000 items for the Kappeln and Eckernförde branches. All data is in the new system. “It is still exhausting that it is a completely new system and I can’t fall back on any experience I had with the old system,” says Teichmann. However, he has already identified some highlights. “Redistribution is easier now. And I can now look at the team sports turnover, which is about 10%, separately. The separation is intelligently supported and runs over an imaginary POS.” From his point of view, however, the biggest benefits would be the alerts, the automated messages from the system. "There was little information before, what went wrong, where to intervene. Now we have the alert management. In the morning, it sends you a report to your desk of what went wrong and what you should be doing. I think there are a lot of retailers who could use that.”

Connecting new technologies 

Teichmann accompanies us back to the harbour. In the summer, he will be on vacation again in Sweden - and this time he will follow the business development live using the new software. Via his iPad. We take a farewell photo. It is windy; we are all freezing. One reason why outdoor clothing is especially good for walkers.

About INTERSPORT Teichmann

  • Sports specialist for branded products
  • Managing Director: Finn Teichmann
  • Branches: 24376 Kappeln, 24340 Eckernförde
  • Service: including jersey design, racket stringing, foot and movement analysis
  • Brands: adidas, Nike, McKINLEY, ENERGETICS, PRO TOUCH u.v.m.

Doris Rasch

Doris Rasch is a PR editor and has been writing articles for companies in the service sector for 20 years. For ROQQIO, the trained journalist regularly researches and writes texts on questions of technological support in retail.

Contents
  • 1 New generation retail software
  • 2 Regional and modern
  • 3 One for all, all for one
  • 4 Preparations from Heilbronn to Hamburg
  • 5 Automated support
  • 6 Connecting new technologies 
  • 7 About INTERSPORT Teichmann
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