kundenstory-livingstars

 Best Practice 

 Living Stars:

 With live data 

 against double sales 

Summary

The Hessian company Living Stars (Wohnen und Sparen GmbH) from Bad Hersfeld sells home textiles on 670 square meters and also operates an online shop. The range extends from decorative cushions to terry goods and bed linen to mattresses - and includes 7,000 items. The retail store is the warehouse for both stationary and online sales. The ROQQIO inventory management system now updates all data almost in real time so that Living Stars customers will always find the currently available stocks and product information in the shop and on marketplaces in the future. At the same time, a new checkout system brings more convenience to regular customers on site.

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target setting

With the software previously used, Living Stars was only able to update its data, especially article inventories, overnight. In the past, this had led to double sales because goods sold in the shop were still displayed as available in the online shop or on the marketplace for a while. This resulted in increased efforts to limit damage and could have led to poor ratings on marketplaces. Living Stars therefore wants to update its stocks at shorter intervals, reflect the availability of its range more precisely and thus qualify for connection to selected marketplaces. This requires a technology change to a retail system with live data. In addition, the new merchandise management and cash register software should offer a modern interface and overall more application options and ease of use.

The live data from the ROQQIO systems make a difference like day and night. The interface between inventory management and the web shop has been optimized and can also be expanded in the future.

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Dana Melchers

branch manager Living Stars

solution

Living Stars decides to change technology to the new generation of inventory management and POS software from ROQQIO. The data from the old systems will be transferred to the new systems after the inventory in February. The new trading software works with real-time data. The merchandise management system automatically transmits the stocks of the sales branch regularly via a web service to the web shop and marketplaces at the desired frequency. A quarter-hourly data comparison is selected here, adapted to the marketplaces. Significantly more article attributes than size and color can be maintained in the new merchandise management system, and the interface of the new inventory management system can also transfer more information to the web shop


Due to the frequent data update of the systems, there are now hardly any duplicate sales via the online shop. This eliminates expenses for short-term additional purchases and, in the worst case, cancellations. The prerequisite for connecting to other sophisticated marketplaces has been created. Meanwhile, customers in the store receive up-to-date information about stocks directly at the checkout. The customer card can now also be forgotten because the ROQQIO cash register has all the data. An additional checkout in the office, as was previously the case, is no longer necessary, since the merchandise management system delivers sales and customer data directly to the integrated customer order book. All interface masks can be adjusted as required and make input easier.

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Like your right hand

With ROQQIO merchandise management, you benefit from a thinking system. Whether it's a question of rearrangements, price changes or repeat orders: the goods control makes suggestions. And when planning new purchases, you can stay within the limit much more easily with the help of comparison periods. Plus: With the dashboard of our integrated business intelligence tool ROQQIO BI, you always have an overview of all company data and receive analyzes in real time.


Automated reminders

The ROQQIO merchandise management supports your work with event management. The system recognizes unplanned situations and notifies you of them. This way you keep your head free — for the important things.

 

use real time

With ROQQIO merchandise management, you can manage millions of items and track where they are going. Also connect the web shop. You can also use the real-time connection for other systems that you want to link to ROQQIO Retail.


Benefits of merchandise management

  • Ready for Omnichannel: Connect web shops via a universal web shopinterface
  • Fast: Use the electronic data exchange EDI and save additional time
  • Available: Relocate to fast-moving branches with goods control
  • Present: Current data is available to you in the dashboard, both stationary and mobile, including informative graphics

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Clear and intuitive

Can be operated with clear symbols and with just a few clicks: The ROQQIO POS software optimizes and accelerates POS processes and makes employees and customers happy. Central management automatically synchronizes all changes in the system. You can use live monitoring to check whether the innovations have really arrived in all branches. To manage your employees and protect the system, there is a custom permissions system.


Your customers in focus

The ROQQIO POS software also tells you who your customer is and what he has already bought in other branches. The course is set for omnichannel, because the software provides real-time data - important for connecting a web shop. Other features include managing gift cards, vouchers, couponing, and loyalty systems. Perfect for customer loyalty!
Another plus of the ROQQIO POS is the variety of connected payment service providers.


Legally compliant and certified

The ROQQIO POS software is certified by the Institute of Public Auditors (IDW). In addition, our cash register software conforms to the cash register security regulation and can connect the technical security device (TSE).


Benefits of the POS software

  • Cross-industry: Use everywhere in retail (non-food), whether in one or hundreds of branches
  • International: Expand worldwide with different languages, currencies and fiscalizations
  • Customer-centric: Retain customers with gift cards, vouchers, couponing and loyalty systems

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This is how Living Stars benefits from the ROQQIO merchandise management and checkout

✔ Real-time data exchange between the systems

✔ Extensible interface

✔ Easy connection to platforms/marketplaces

✔ High degree of automation

✔ Connection to existing financial accounting

✔ Connection to SEAK personnel management system

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Benefits for Living Stars

  • Double sales towards zero
  • Better rating on marketplaces
  • Customer data in the cash register system
  • Current stocks stationary and online
  • No back office checkout required
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customers report

EQUIVA
EQUIVA

Networked branches,
Mobile Commerce,
Omnichannel

BRAX
BRAX

Process Optimization,
Real-time data across all Touchpoints

Weisshaus
Weisshaus

Reduction of picking time, shortening of the Delivery Time, minimized Error Rate, Near-time customer communication

ROSE Bikes
ROSE Bikes

Fully integrated Omnichannel Solution, Networked Touchpoints, seamless Customer Journey, decoupling of E-Commerce from existing IT, fast Time-to-Market

Our Omnichannel Solutions

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E-Commerce

Scalable SaaS platform for eCommerce startup and growth. Easy connection of sales channels and shipping warehouses.

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POS software

Check out with online cash registers in accordance with the law. Current stocks, customer loyalty, functional depth. For all non-food industries.

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App

Manage back office and customer service digitally via app. For inventory, goods receipt, inventories, Click & Collect, mobile checkout.

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Inventory Management

Time-saving, automated planning, procurement, and control of articles. Inventory management system with live data.